The Kravis Center in West Palm Beach is refunding patrons $4.2 million for shows canceled by the coronavirus between March 13 and June 30.

If you’re wondering where your refund for a canceled Kravis Center performance is, it’s on the way, the center says.


Dozens of performances were canceled when the performing arts center in West Palm Beach closed on March 13 because of the coronavirus pandemic.


Ticket buyers had three options: converting the value of their tickets into a donation, a gift card for future performances, or a refund.


The center has pledged to process refunds within 30 to 45 days of the canceled performances, CEO Judith Mitchell said. (The Kravis is responsible for refunds only for its own shows, not for those of renters.)


It’s a big chunk of change. The total amount to be refunded for performances from March 13 through the end of the center’s fiscal year on June 30 is $4.2 million, she said.


Refunds will be issued to the original method of payment.


At this point, the center has processed refunds for performances through April 10. Ticket holders for shows from March 13 to March 30 have already received their refunds, Mitchell said. Refunds for shows that were scheduled for April 11 to April 17 are being processed this week.


The Kravis Center has called a large number of ticket holders and sent out e-blasts to determine the option they prefer, she said.


“About 20 percent of the people are donating their tickets to the center, which is greatly appreciated,” she said.


Mitchell asked patrons to be patient, because the center is operating under social distancing restrictions. At first, everyone was working from home. Now a limited number of staff are working at the center in shifts on alternating days.


Despite these limitations, refunds are on schedule, she said.


For information, contact boxoffice@kravis.org


jsjostrom@pbdailynews.com


@sjostromjan